Cancellation, Refund & Exchange Policy

At Sukhstore, we aim to provide an enjoyable shopping experience. Please review our policies below for detailed information on cancellations, refunds, and exchanges:

Cancellation Policy

Customer Cancellations:

  • Prepaid Orders: You can cancel your order within 8 hours of placing it. If the order is prepaid, the amount will be refunded to your registered bank account.
  • COD Orders: For Cash on Delivery (COD) orders, you can cancel within 8 hours of placement. A credit note will be issued instead of a refund.
  • Orders cannot be cancelled once they have been dispatched.

Cancellation Charges:

  • A 2-3% deduction (payment gateway fees) may apply to cancellations after placing prepaid orders.

Sukhstore Cancellations:

  • Orders may be cancelled by us due to reasons such as unavailability of materials, incorrect listings, or suspected fraudulent activity.
  • Refunds: For prepaid orders cancelled by us, the full amount will be refunded to the registered bank account. Customers will be notified via email.

Refund Policy

  • No Returns or Refunds: We do not offer returns or refunds once products have been sold and delivered.
  • Sale Items: Products marked as “Sale” are non-returnable and cannot be refunded.
  • Refund Process: For cancellations initiated by us, refunds will be processed to the original payment method within 7-10 business days.

Exchange Policy

Eligibility for Exchange:

  • Domestic Orders Only: Exchanges are available only for orders within India.
  • Condition: Items must be unused, unwashed, and unworn. Products must be returned with all original tags and packaging intact.
  • Exclusions: We do not accept exchanges due to colour variations or minor fabric material differences.

Exchange Process:

  • Exchange Request: Requests for exchanges must be submitted within 24 hours of receiving your order.
  • Processing Fee: A processing fee of ₹200 per product will be charged for exchanges.
  • Reverse Pickup: We will arrange a reverse pickup for the exchanged item within 48-72 hours of your request.
  • Inspection & Dispatch: After receiving and inspecting the returned product, we will dispatch the requested size within 7-10 business days. Only one exchange per order is allowed.
  • If the requested size is unavailable, a credit note will be issued for the full value of the item(s), valid for 30 days.

Exchange Exclusions:

  • We do not accept exchange requests for sale items, colour discrepancies, or minor fabric differences.

Credit Note Policy

  • Validity: Credit notes issued for cancellations or exchanges are valid for 30 days.
  • Processing Fee: A processing fee of ₹250 will be deducted for cancellation or exchange-related transactions.

We hope this policy clarifies your rights and responsibilities regarding cancellations, refunds, and exchanges. If you have any further questions, please feel free to reach out to our customer service team.